Client Relations Administrator

To apply for this position, please email your cover letter and resume to

about you

The ideal candidate for this position will possess strong attention to detail and have a natural desire to serve our clients with diligence and care. In this role you must be able to relate well to others in a consultative and service-oriented manner. You must have an aspiration to maintain impeccable, accurate case files and work with integrity and confidentiality.

About the position

  • Serve as a first point of contact for internal and external clients whether in person, over the phone, or via email
  • Perform general clerical functions such as sort, route, and distribute (calls, mail, and faxes), prepare correspondence, reports, and other documents as required
  • Determine requirements by speaking with clients and answering inquiries by clarifying desired information
  • Resolve client complaints or concerns by clarifying issues, researching and exploring answers and alternative solutions, and implementing solutions as needed
  • Provide timely feedback to immediate supervisor regarding service failures or client concerns
  • Assist in entering new client information accurately into the CRM database
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests
  • Explore opportunities to add value to job accomplishments
  • Keep equipment operational by following established procedures and reporting malfunctions


  • Excellent phone etiquette and presence
  • Superior client service skills
  • Client service driven with a professional, hospitable, and friendly demeanor
  • Demonstrate compassion, grace, and patience in high stress situations
  • General office experience: faxing, scanning, and filing
  • Strong written and verbal communication skills 
  • Ability to multi-task
  • Strong time-management skills
  • Attention to detail/accuracy
  • Ability to work effectively as an individual and as part of a team
  • Self-motivated
  • Intermediate proficiency in Microsoft Office Suite and Outlook
  • High School Diploma or GED
  • Minimum of 2 years front desk receptionist and/or general customer service experience preferred